These Terms of Service are a binding agreement between you and VA Disability Pro, LLC, a Georgia limited liability company (“VA Disability Pro,” “the Service,” “we,” “us”). By creating an account or using the Service you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. You must be at least 18 years old, a U.S. resident, and use the Service only for your own VA disability claim.

VA Disability Pro is a self-service software tool that helps you organize, understand, and prepare your own VA disability compensation claim. You operate the tools and you alone decide what, when, and whether to submit to the VA.

• We are not affiliated with, endorsed by, or acting on behalf of the U.S. Department of Veterans Affairs (VA) or any government agency.
• We are not VA-accredited and we are not your representative, agent, or attorney. We do not prepare, present, or prosecute your claim on your behalf, do not act for you before the VA, do not file claims for you, and do not give you individualized advice on what to claim. Any information or suggestions are general, educational, software-generated output — not representation.
• Your subscription pays solely for access to our software and tools. It is not a fee for representation or for preparing, presenting, prosecuting, or filing a claim, and we charge no fee contingent on any claim or award.
• You remain solely responsible for the accuracy of your information and for reviewing, deciding on, and filing your own claim.
• You can always file a VA claim for free yourself at VA.gov, or get free help from an accredited Veterans Service Organization, claims agent, or attorney at find accredited help on VA.gov.

Using the Service does not create an attorney-client, agent-client, or provider-patient relationship. We are not a law firm or a medical provider and we do not provide legal, medical, or financial advice. All content is for educational and self-preparation purposes only. We do not guarantee claim approval, any disability rating percentage, back pay, or any specific outcome — VA decisions depend on your evidence and the VA’s own review.

Some features use artificial intelligence to analyze your documents and generate drafts (e.g., statements, buddy letters, and nexus-letter templates). AI output can be inaccurate, incomplete, or out of date. It is a starting point you must review — not a final or signed document. Nexus and medical-opinion drafts are templates for a qualified provider to review, complete, and sign; the Service does not provide a medical opinion.

• Use the Service only for your own lawful VA claim.
• Do not upload another person’s information without their authorization, and do not impersonate anyone or submit false information to the VA.
• Do not resell, sublicense, scrape, reverse-engineer, probe, overload, or interfere with the Service or its security.

Paid plans are billed in advance through our payment processor (Stripe). Your subscription automatically renews at the then-current price for the same period (monthly or annual) until you cancel, and your chosen payment method will be charged at each renewal. We present the price, billing frequency, and renewal terms clearly before you subscribe and obtain your affirmative consent, consistent with applicable automatic-renewal laws (including California’s).

You may cancel at any time from your account settings (or via the Stripe billing portal); cancellation stops the next renewal and your paid access continues through the end of the current paid period. Except where required by law, fees already paid are non-refundable. We may change pricing prospectively with prior notice; continued use after the change is acceptance.

You retain ownership of the information and documents you provide (“Your Content”). You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, and display Your Content solely to operate and provide the Service to you (including AI processing as described in the Privacy Policy). You represent that you have the right to provide Your Content. You may delete Your Content and account at any time.

The Service — including its software, design, text, and trademarks (excluding Your Content) — is owned by VA Disability Pro and protected by law. We grant you a limited, revocable, non-transferable license to use the Service for its intended personal purpose. No other rights are granted.

The Service relies on third parties (e.g., Amazon Web Services, Stripe) and may link to third-party sites such as VA.gov. We are not responsible for third-party services or content, and your use of them is governed by their terms.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any draft will be accepted by the VA. Some jurisdictions do not allow certain warranty exclusions, so parts may not apply to you.

TO THE FULLEST EXTENT PERMITTED BY LAW, VA Disability Pro AND ITS OPERATORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST BENEFITS, CLAIM DENIALS, OR MISSED DEADLINES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT OR US$100. Some jurisdictions do not allow these limits, so parts may not apply to you.

You agree to indemnify and hold harmless VA Disability Pro and its operators from claims, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Service, your violation of these Terms or applicable law, or content you submit.

You may stop using the Service and delete your account at any time. We may suspend or terminate access for violation of these Terms or misuse of the Service. Sections that by their nature should survive (e.g., 7–12, 14, 16) survive termination.

Please read this section carefully. You and VA Disability Pro agree to first try to resolve any dispute informally by contacting legal@vadisabilitypro.com and allowing 30 days to resolve it.

If unresolved, any dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property or misuse matters. The Federal Arbitration Act governs this section.

You and VA Disability Pro waive any right to a jury trial and to participate in a class, collective, or representative action. Disputes will be resolved only on an individual basis.

30-day opt-out: you may opt out of this arbitration agreement by emailing legal@vadisabilitypro.com within 30 days of first accepting these Terms; opting out does not affect the rest of these Terms. If this arbitration section is found unenforceable, disputes will be heard exclusively in the state and federal courts located in Fulton County, Georgia.

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws rules, and by applicable federal law. Nothing here waives any right you cannot waive under law.

You consent to receive communications and legal notices from us electronically (in-app or to your email), which satisfy any legal requirement that they be in writing. We may send you service, billing, and security messages.

These Terms and the Privacy Policy are the entire agreement between you and VA Disability Pro regarding the Service and supersede prior agreements. If any provision is unenforceable, the rest remains in effect (severability). Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control (force majeure).

We may update these Terms; material changes update the version above and we will ask you to re-accept. Questions: support@vadisabilitypro.com.